This Policy will evolve and change as we continue to study privacy issues.
Our purpose in establishing this Policy is to advise you of the policies and information
practices we follow in collecting, storing, using and disclosingPersonal Information.
This Policy is designed in a manner that recognizes both the right of privacy of individuals
with respect to their Personal Information and our need to collect, use or disclose such
Personal Information for purposes that a reasonable person would consider appropriate
under the circumstances.
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Except as otherwise permitted or required by law, we will not collect, use,
or disclose your Personal Information without your consent. Generally, by
providing us with your Personal Information, you are communicating your
consent to our collection, use and disclosure of such information for the
purposes for which you provided the information to us, and as described in
this Policy. However, you will, at the point of collection of the Personal
Information, and from time to time thereafter, be given the option to inform us
that you do not allow us to collect, use and disclosure your Personal Information
for other purposes than making your reservation by contacting us by E-mail,
direct mail; by telephone or by fax.
You should keep in mind that, if you refuse to consent to collecting your personal
information, or withdraw your consent to our collection, use and/or disclosure of your
Personal Information that is necessary to fulfilling your request, we may not
be able to offer you certain goods, services and benefits.
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A Customer may contact us through the methods stated below: to receive
information or special offers or to provide feedback and comments on this
Policy. Or you can request access to or correction of your Personal Information;
and make inquiries or complaints regarding our Privacy Policy and/or privacy practices.
How to contact us:
- By e-mail: bestvaleinn@nb.aibn.com
- By phone: ask for the Customer Service department or phone 1-506-622-1215
- By mail: Canadas Best Value Inn & Suites, 201 Edward Street, Miramichi, NB,
E1V 2Y7, Canada. Attn: Privacy Officer
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Certain Personal Information collected in connection with your hotel stay,
including the name, address, telephone number, e-mail address
(if provided) and transaction detail (what goods and services were charged
on the hotel bill and the method of payment) will be collected.
In addition, we may collect, use or disclose Personal Information that you
voluntarily provide to us for the purposes described under "How We Use
your Personal Information”.
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With your consent, we may use your Personal Information for various
purposes as described below. Except as otherwise permitted or required by
law, or as may otherwise be noted in this Policy.
We may use third party service providers to perform services on our behalf,
and we provide Personal Information to such providers solely for the
specific services that they are performing. These service providers are
prohibited from using or disclosing personal Information for any other purpose.
Reservations: When a Customer calls our reservation front desk or contacts
us via the Internet, fax or other means about hotel reservations, we need Personal
Information to respond to the inquiry and/or to make the reservation.
Promotions: We may use Personal Information, with your consent, in order to solicit
additional hotel stays at our hotel, affinity programs, and to offer you benefits such as offers,
rewards and discounts, goods and services that we believe are relevant to your interests.
We believe that our Customers benefit from promotional activity offered by and through us.
Contests. Occasionally, we run contests. We use Personal Information provided for
hotel reservations only if the Customer consents to use of such information for
these sweepstakes or contests. Customers will be given the opportunity not to allow us
to use their Personal Information for these sweepstakes and contests when
providing this information for hotel registration.
E-mails. We will ask each Customer to submit their e-mail address for the primary purposes of sending reservation confirmations to our guests when your request is made online or when you otherwise request Email confirmation. At any time a Customer can request us not send Email
communications anymore. by following the directions posted in the e-mail communications.
Research/Survey Solicitations. From time to time we may perform research (online
and offline) by conducting surveys of our Customers. Participation in these surveys
is voluntary, and the information collected will be used for research and reporting
purposes and to help us to better serve Customers by learning more about their
needs. We may contact a Customer to inquire or survey about the guest experience
at our hotel and the prospect of future stays or the improvements needed to attract
additional business from the Customer for our hotel. These survey responses may
also be used by us to determine the effectiveness of our web-sites, various types of
communications, advertising campaigns, and/or promotional activities, research,
statistical, and analysis purposes. Participants who do not wish to receive e-mail or
other communications, including communications relating to surveys, will be
provided the opportunity to inform us that we are not allowed to the collection of their
Personal Information by notifying us as described above under Contact Us Information.
Other Uses of Personal Information. In addition to the uses described above, we
will use or disclose your Personal Information for certain general business purposes
including the following:
- Using Personal Information to enforce a contract with
us or any Terms of Use of our web-sites;
- Providing information on corporate
credit card usage to the corporate card holder Customer directly or through third
party service providers;
- Transferring and/or disclosing Customer’s Personal
Information to parties connected with the contemplated or actual financing,
insuring, sale, or assignment or other transfer of the beneficial interest, including
for the purposes of determining whether to proceed or continue with such
transaction or business relationship or fulfilling any records or other reporting
requirements to such parties.
Limiting Collection, Use, Disclosure and Retention.
We collect, use and disclose Personal Information only to the extent
necessary to fulfill the purposes for which it was collected and as required
or permitted by law. Your Personal Information is retained only as long as is
necessary to fulfill those purposes, subject to reasonable legal limitations periods,
statutory or regulatory retention requirements and legitimate business requirements.
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Security
We endeavor to protect your Personal Information using physical, electronic
or procedural security measures appropriate to the sensitivity of the
information in our control. These measures include safeguards to protect
Personal Information against loss or theft, as well as unauthorized access,
disclosure, copying, use and modification. Credit card numbers used for
payment or to guarantee a reservation cannot be easily accessed.
We safeguard our Customers Personal Information on the Internet by using
industry-standard practices. Although "guaranteed security" does not exist
either on or off the Internet, we make commercially reasonable efforts to
make the collection and security of such information consistent with our
Privacy Policy and all applicable laws and regulations. We maintain
physical, electronic and procedural safeguards as appropriate to safeguard
your personal information and the info will be accessed only by the owners,
General Managers or the Assistant Manager of Canadas Best Value Inn & Suites.
Currently, our web-sites utilize a variety of different security measures
designed to protect Personal Information from unauthorized access by
users. This helps maintain the confidentiality, privacy, and integrity of
transactions, and also helps to protect confidential information - such as
credit card numbers, online forms, and financial data - from loss, misuse,
interception and hacking.
We take all commercially reasonable efforts to create and maintain "firewalls"
and other appropriate safeguards to ensure that the Personal Information which is
used, accessed and disclosed only can be accessed by the Owners, General Manager
and the Assistant Manager of Canadas Best Value Inn & Suites, consistent with this
Policy, and to prevent unauthorized modification or destruction
Our information protection practices and processes help us to maintain
accurate, timely, complete and relevant information for our business purposes.
Although we use commercially reasonable efforts to maintain data security
when data is transmitted through third party communication service providers,
we do not warrant the security of data during such transmission.
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On our web-site we do not collect Personal Information from Customers
unless they provide it to us voluntarily and knowingly. When you reserve a
room with us on the Internet, we will capture information such as name,
address, telephone number, e-mail address, and credit card number and
related transactional information to process your reservation. The primary
purpose of capturing the e-mail address is to send a reservation
confirmation to the reserving guest. However, the Personal Information may
also be used to send Customers e-mail offers, when the Customer has
consented to such communications as described in the "Email" section
above. Information provided on the Internet is treated the same as that
collected offline, and we will only use it for other purposes, such as
contests, promotions or surveys, where the Customer has consented as
described above.
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Third Party Web-sites
Third party web-sites (i.e. web-sites not affiliated with or controlled by Canadas Best
Value Inn & Suites ) that you may access through links, banners and/or other
means of electronic connection on our web-sites may have their own separate
terms of use, privacy and data collection practices, and security measures.
We have no control over these third party web-sites and no responsibility or liability for the practices, policies, terms and security measures implemented
by third parties on their web-sites. Your interaction with these sites will not be
governed by this Policy or the terms of use of our web-sites.
In addition, these third party web-sites may have content, advertising, banners,
links, sponsors, partners and connections over which we have no control and
no responsibility. We do not endorse or approve the content, terms of use,
privacy policy, advertising or sponsors of any linked web-site.
Aggregated Non-Personal Information. Like many other Internet sites, we
may automatically collect certain non-Personal Information regarding our
Customers, such as software client information (for example, IP addresses
to the extent not identified with an individual, browser versions and
operating systems) and aggregate information (for example, number of
pages accessed) in order to analyze Web traffic and usage trends, and to
enable us to tailor content and services to provide a better fit to our
Customers' needs. Information of this nature does not pertain to your
specific identity and is not associated with your Personal Information. We
may use IP addresses to identify you when we feel it is necessary to
enforce compliance with our web-site Terms of Use, to comply with
applicable law, or to protect our service, web-site, users and others.
Cookies. We may place a "cookie" on your web browser. A cookie is a very
small text file that is sent to a Customer's browser from a web server and
stored on the Customer's computer hard drive. It assigns the computer a
unique identifier. The cookie stores information on your hard drive so we
can communicate with you more efficiently, respond to you based on prior
sessions at which you provided information about you or your preferences
to us and understand what you prefer to view on our web-sites. Cookies do
not tell us your individual identity or passwords unless you have chosen to
provide these to us, for example where you are using the web-site to
request a reservation. Your browser may be set to allow you to be notified
when a cookie is to be placed on your browser, decline the cookie or delete
cookies that have been placed on your browser. Some functions of our web-
sites, such as online hotel reservations, may not work or may work slowly if
a cookie is refused or deleted.
Our web-sites may use third party service providers to serve and host our
advertisements. These third parties may place cookies on your computer if
you click on the advertising. The third party cookies may be used to (among
other things) track whether the site was accessed from the advertisement.
We do not control these third party cookies, so they may not follow this
Policy or the rules we have set for our own cookies. If you do not want to
activate these third party cookies, do not click on the advertising.
Our web-site also uses invisible pixels, sometimes called web beacons, to
count how many people visit certain web pages. Information collected from
invisible pixels is used and reported in the aggregate without the use of a
Customer's Personal Information.
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We may be permitted or required by law to collect, use or disclose Personal
Information about you without your consent for certain purposes or under
certain circumstances, including, but not limited to, disclosure to a law
enforcement agency, response to a court order, under the discovery
process in litigation and prosecution, or collecting a debt which you owe to us.
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We make efforts to ensure the accuracy of Personal Information we use to
fulfil your requests and for purposes for which you have consented, and to
correct and update our database as necessary for the stated purpose. In the
event a Customer notifies us that such Personal Information held is
inaccurate or outdated Canadas Best Value Inn & Suites will upon notification and
sufficient time for verification, take all reasonable steps to correct any inaccuracy or
update outdated information of which we are made aware. In addition, we
will update Personal Information we store and provide it to the third parties
described in this Policy when you indicate the information has changed,
such as changes of address or e-mail address,
(a) in response to your request and/or
(b) in order to fulfill the purpose for which such Personal
Information was collected, and/or as otherwise required by law.
You may request access to your Personal Information in our possession by
writing to us at the address provided above. We establish and maintain a
file of Personal Information for each Customer. Your file will be kept at the
Canadas Best Value Inn & Suites, Miramichi, NB, and only the Owners, General Managers and
the Assistant Manager, who require access to your Personal Information to fulfil their job
requirements will have access to your file. If you wish to access your file or make
corrections to it, please contact us as described above. In some limited
circumstances, we may not be able to grant you access to your Personal
Information, for example if doing so would threaten the security of another
individual.
Please feel free to download or make a copy of this Policy.
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We may change or terminate this Policy at any time without prior notice. We
will post any Policy changes to our web-sites to notify you of these changes
and provide you with the ability to opt out of any new, unanticipated uses of
Personal Information not previously disclosed in the Policy. Any such
changes shall be effective immediately upon posting. Your continued use of
our web-sites and/or provision of your Personal Information after such
posting constitutes your acceptance of these changes. Please check
our Policy periodically, or contact us as described above, if you are
concerned about how your Personal Information will be used.
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